Shipping policy

SHIPPING & DELIVERY

Complimentary Tracked Shipping

We offer complimentary tracked shipping to all destinations we currently serve. Once your order has been dispatched, your tracking information will be sent to you by email.

Estimated Delivery Times

Your estimated delivery time depends on the type of item you order:

Standard/Non-Custom Items: 7–14 business days
Custom-Made Gowns: 30–40 business days
Custom-Made Wedding Gowns: 50–60 business days

These estimates are counted from the date your order is placed and include normal preparation and transit time.

Business days exclude weekends and public holidays. Customs processing, carrier disruption and exceptionally busy periods may occasionally cause delays outside our control.

Custom & Made-to-Order Pieces

Custom garments require considerably more time because they are prepared specifically for the order. The estimated delivery time shown on the product page will tell you whether your item falls within our standard, custom-gown or custom-wedding-gown timeframe.

If you are purchasing for a wedding, formal event, convention or other fixed date, we strongly recommend ordering well ahead of the estimated delivery window.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking email so you can follow its journey.

Where We Ship

We currently ship to:

United States, Albania, Armenia, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Japan, Latvia, Lithuania, Luxembourg, Maldives, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates and Vatican City.

If your destination is not available in our country selector at checkout, please contact us before ordering.

Questions About an Event Date?

If you need an item for a particular date, contact us before ordering with the product name and your event date. We will be happy to help you determine which delivery timeframe applies.