Black Velvet Off Shoulder Mermaid Evening Gown Floor Length Classic Dress

Certain garments, including custom-made gowns, require additional preparation time, so please ensure to order at least two months in advance to ensure delivery before your event.

Once your order has been dispatched, tracking information will be sent to your email address so you can follow its journey.

We know how important it is to get the right fit, especially when you are ordering something for a special occasion. Where applicable, you'll find sizing information and measurements in the product description. We recommend comparing these with your own measurements rather than relying solely on your usual size, as sizing can vary between designs.

If you are unsure, feel free to contact us before ordering. We are happy to help you make a more confident choice.

We accept returns within 14 days after delivery on select orders only. For the full policy click here to see if your order is eligible. If you are unsure if your order qualifies, please contact us and we will be happy to help.

We want you to enjoy your Lovez Aqua pieces for many occasions to come. As our collections include different fabrics, metals, finishes, and decorative details, the appropriate care will depend on the individual item.

Clothing & Corsets: Always follow the garment's care instructions. Delicate lace, embroidery, velvet, and embellished fabrics may require specialist cleaning. Store garments in a clean, dry environment, taking particular care with structured bodices and decorative finishes.

Jewelry & Accessories: To help preserve their appearance, avoid prolonged exposure to moisture, perfume, and harsh cleaning products. Gently wipe jewelry with a suitable soft cloth after wearing and store individual pieces separately to reduce scratching.

Footwear: Keep shoes clean and dry, using care products appropriate for their materials. Avoid excessive moisture and store them away from direct heat.

Artwork & Decorative Pieces: Handle carefully and protect from excessive humidity, prolonged direct sunlight, and unsuitable cleaning products.

Absolutely! Our collections are full of unusual finds for birthdays, anniversaries and people who appreciate something a little different. If you're unsure about someone's size or personal taste, a Lovez Aqua E-Gift Card is also available, allowing them to choose their own favourite. It's a lovely option when you want to give something thoughtful but would rather let them make the final choice.

Absolutely. We ship worldwide to over 20 countries. Simply select your location in our shipping selector or choose it at checkout.

Of course, and we'd encourage you to ask! Whether you are unsure about sizing, curious about a particular detail or deciding between two designs, we are happy to help you find the information you need. You can email us at support@lovezaqua.com or use the Contact page on our website. Just include the name or link of the item you are interested in, along with your question, so we can help you more easily.

Some products offer different colors, sizes or customization options, which you'll find in their individual listings. If you have something more specific in mind, you're welcome to contact us before ordering. We can help establish whether your preferred option is available. Please wait for confirmation before purchasing if your order depends on a particular change.

Reach out to us immediately if you need to cancel your order. Once we have started preparing your piece, cancellations cannot be processed.

You will receive the item and any included components specified in the product description, according to the options you select when ordering. Some photographs may feature coordinating accessories, clothing or decorative props to show how a piece can be styled. These aren't necessarily included unless the listing specifically says so. If you are interested in the complete look, contact us and we will help you identify what is available separately.

Yes. Our product photographs are intended to give you a clear idea of each item's design, color and detailing. Please bear in mind that lighting, screen settings and photography can affect how colors appear, particularly with textured fabrics and metallic finishes. We recommend checking the written description for the exact materials and features. If you would like clarification about anything you have seen, please ask, and we will be happy to help.